1. Phoenix and Windows Version Information

Obtain the Phoenix version information from the Help/About menu. Obtain the Windows version information from the System application on your Windows Control Panel.

2. Nature of the Problem

Please describe the nature of the problem. The better the description, the quicker we will be able to resolve your support request.

3. Support Contract Information

Do you have a Phoenix software license and/or a valid product support subscription?

4. Your Contact Information

Please let us know how best to contact you. The more contact details provided, the quicker we will be able to get in touch with you about your support request.

5. Comments or Special Requests

 

 

An excerpt from one of our Live Chat sessions between KingsBridge Sales Associate Steve Rogers and Will Hughes, Associate Systems Engineer at MedAssets Inc.

[16:06] Will: Hi Steve. Is there any documentation outlining best practices for installing Phoenix in a multi-user environment?

[16:07] Steve: Yes we have a document that I could certainly e-mail you. If you would like to provide me with your e-mail then I can do that for you right away.

[16:15] Will: That is exactly the information I needed.

[16:15] Will: Man you're good.

[16:15] Steve: Well thank you...

[16:15] Will: Having live chat support available on your website is also excellent.

[16:16] Steve: The Live chat support is something that we are currently trying over the next two weeks and so far, many visitors have greatly enjoyed it. Thank you for the feedback!

[16:17] Will: Enjoy the rest of your day. Thank you again for the quick, competent support.

[16:18] Steve: Have a good day Will.